HP customer services - important guidelines for a proper installation of downloads
Reboot the devices Before you begin the troubleshooting process, restart the printer, router and the PC. Retry connecting to the printer once again. Plug out the power cord from the printer while it is still on Then restart the printer using the POWER button on the front panel Similarly, plug out the power cord from the router and reconnect it If necessary, you can also use the reset button found on your router Close all running apps on your computer and restart the device Now, try installing the HP printer driver Move on to the next step if you are still unable to find the printer Find out what the network status is Since you need to download and setup the drivers, stay connected to a network. Check the status of the network based on your connection type. For instance, check the Ethernet cable connection for a wired connection Additionally, you may also have to check the Ethernet