HP customer services - important guidelines for a proper installation of downloads

Reboot the devices

Before you begin the troubleshooting process, restart the printer, router and the PC. Retry connecting to the printer once again.

•          Plug out the power cord from the printer while it is still on
•          Then restart the printer using the POWER button on the front panel
•          Similarly, plug out the power cord from the router and reconnect it
•          If necessary, you can also use the reset button found on your router
•          Close all running apps on your computer and restart the device
•          Now, try installing the HP printer driver
•          Move on to the next step if you are still unable to find the printer

Find out what the network status is

 Since you need to download and setup the drivers, stay connected to a network. Check the   status of the network based on your connection type.

•      For instance, check the Ethernet cable connection for a wired connection
•    Additionally, you may also have to check the Ethernet ports on the router and your printer
•    Similarly, check the wireless network settings if it is a Wi Fi connection
•    To do this, go to the settings menu on your printer and check the signal strength
•    The network status can also be deciphered using the INDICATION lights on your printer     
•    A steady light indicates a strong connection whereas a blinking light indicates a weak connection

Other remedial steps for your printer

•         Avoid connecting the printer to public networks such as hotels or schools
•         Do not use a Virtual Private Network (VPN) when installing a driver

 Besides, you can find the right drivers for the right operating system on our website HP  printer customer service and for assistance you can also call our toll-free number +1-844-840-1990